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If rebooting your router/trying a wired connection to your device doesn’t work, then you’ll have to go straight to the Disney Plus help team (check out the various methods of contacting them above) as this is one of the few Disney Plus error codes without a steady fix. "Please check to see that you are still connected to the Internet and try again (Error Code 42)" is what you'll see when faced with one of the most frequent Disney Plus error codes. Think of it as a game launch day and the servers have gone kaput – patience, more than anything, is required. It will be worth keeping an eye on when big shows are dropping for this – if everyone’s trying to watch a single show at once, the stress levels might get too much and you could see this error. "We’re sorry, but we cannot play the video you requested," is a pretty baffling message, right? But that's essentially what error code 41 boils down to.Įrror 41 appears when the system appears to be overloaded thanks to a traffic spike. It’s a minor change, but could fix error code 39.
#Get disney digital copy code lost activation code tv
If that still doesn’t work – try changing HDMI port on your TV to your Xbox. First, make sure you aren’t currently streaming via PC, mobile, or any other devices simultaneously while using the Xbox One app. This could be a rights availability or other issue with Disney+."īut this one typically revolves around streaming Disney Plus via its Xbox One app. Disney Plus error code 39Įrror code 39 says: "This means that the video you are trying to watch cannot be watched at this time.
Make sure to turn location settings on, too, if you're using an iPhone or iPad. Make sure you're not using a VPN, and also make sure you're connected to a private network. Disney Plus error code 31Įrror code 31 will tell you that the app is having trouble verifying your location. Check your connection speed is up to scratch first before checking online in case Disney Plus has suddenly gone offline, though that's rare. This one is to do with possible internet or server issues. The problem persists, visit the Disney+ Help Center (Error Code 29)" "We're sorry, but we cannot play the video you requested. Try giving your router a reboot and contact your ISP if any other issues persist. How's your wi-fi connection? Error code 24 usually only occurs once signal and/or broadband speed drops.
If it’s just you, you’ll need to head into settings and turn off Kids Mode. If your kids are complaining, you can ignore them. The message itself is due to Kids Mode blocking anything that may be seen as unsuitable for younger viewers. Disney Plus error code 22ĭepending on who’s asking, error code 22 is either a good thing or a bad thing. So, if you have four devices linked to Disney Plus and are trying to log in to a fifth, you’ll have to log out of one of the others. You’ll get this message when you’ve reached your limit of devices that can be used with one account. Disney Plus error code 13ĭisney Plus error code 13 is one of the simplest to fix. Even if you're a US citizen who bought it in America, if you go on holiday to a country that doesn't have it, you won't be able to use Disney Plus. Oops! If you're getting Disney Plus error code 11 then it's a simple case of youcurrently watching Disney Plus in a region that doesn't currently have access to it.
This one is simple: you've been logged out and you need to log back in. You've either used a card that has expired or one that isn't from a region that currently offers Disney Plus. This one is a case of checking your payment details, especially if a new payment month is due to begin. Please re-enter your credit card information or use another form of payment."ĭisney suggests checking your postal/ZIP code is correct the security code on the back of your card is input correctly the billing address matches your home address (if applicable), and whether the expiration date is the same as what it says on your card. Whether you're renewing or starting a Disney Plus sub, there are times when you're trying to pay and instead get the error message: "We could not complete your payment request using the credit card information you supplied.
#Get disney digital copy code lost activation code how to
'We could not complete your payment' solution: how to fix Disney Plus credit card issues The Disney Plus Help Centre, as noted above, is another great resource. If all else fails, make sure you contact the Disney Plus Help account on Twitter, as they might be able to let you know if there are any problems or planned maintenance in store. Finally, if you’re in a region that doesn’t currently have Disney Plus and you’re using a VPN – that might be the cause of the flood of error messages. Also, check your internet settings/router in case that’s the problem and even try different devices, including your consoles and mobile if possible. You should log out, close the app, then log back in.
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